Frequently asked questions

Under a self-custody model, you protect your own keys or recovery phrase. Verify the actual product design, and never share recovery credentials with anyone.

Checking on-chain balances and broadcasting transactions generally requires a connection. Keep sensitive backups private and offline.

Write the words in order and store them offline. Avoid screenshots, cloud sync, chat messages, or requests from supposed support agents.

A private key signs for a specific account; a recovery phrase can typically restore a collection of keys. Protect both.

Verify your backup first. Install from a source you trust and restore in a private environment.

Verify the blockchain network and token contract. The same token name may appear on different networks.

Review the recipient address, network, token, amount, and fees. Stop if a signature request is unfamiliar.

Watch for lookalike websites, untrusted packages, and pages asking for your recovery phrase.

Inspect the full domain and distrust urgency, unexpected airdrops, and support messages asking for secrets.